Refund policy

Returns

We want your Vonfer order to feel right from the moment it arrives. You may request a return within 30 days of delivery.

To be eligible, the item must be unused, unworn and returned in the condition in which it was received, with its original packaging, protective films, accessories and proof of purchase. Please email support@vonfer.com before sending anything back. We will confirm the return address and the next steps. Returns sent without prior approval may not be accepted.

Change-of-mind returns

For an approved change-of-mind return, the customer is responsible for the return shipping cost. We recommend using a tracked service, as the parcel remains your responsibility until it reaches us. Original delivery charges are not refundable unless the item was faulty, damaged, incorrect, or applicable law requires otherwise.

Damaged, faulty or incorrect items

Please inspect your order when it arrives. If an item is damaged, faulty or different from what you ordered, contact us within 7 days of delivery with your order number and clear photos. We will assess the issue and, where appropriate, arrange a replacement, repair or refund at no additional cost.

Items we cannot accept

We cannot accept items that show signs of wear, alteration or accidental damage after delivery. Gift cards and items marked final sale are not returnable unless required by law. If you are unsure whether an item is eligible, contact us before returning it.

Exchanges

The quickest way to receive a different item is to return the original item and place a new order once the return has been approved. If the exchange is due to an error on our part, we will arrange it directly with you.

Refunds

Once your return is received and inspected, we will let you know whether the refund has been approved. Approved refunds are issued to the original payment method within 10 business days. Your bank or card provider may need additional time to post the funds. If more than 15 business days have passed since approval, email us at support@vonfer.com.

United Kingdom and European Economic Area

If your order is delivered to the United Kingdom or European Economic Area, you may have a legal right to cancel an online purchase within 14 days of delivery, without giving a reason. After notifying us, you generally have a further 14 days to return the goods. Items must remain unused and in their original condition, subject to any handling reasonably necessary to inspect them. These rights are separate from, and do not reduce, any rights you have for faulty or misdescribed goods.

Australian consumer rights

Our products come with guarantees that cannot be excluded under the Australian Consumer Law. Nothing in this policy limits any mandatory consumer right or remedy available to you.

Questions

Email support@vonfer.com and include your order number so we can help promptly.